Pickup Policy

Pickup Policy

This policy applies to online orders placed at Brickerzclub and picked up at one of our stores.

Pickup window

Once your order is marked ready for pickup, you have 7 days to come to the store to collect it. We will send you reminder emails before the window expires.

If you do not pick up your order

If you do not pick up your order within the 7-day window, we will automatically refund your payment minus a 5% restocking fee. The refund goes back to the same payment method used to place the order, and typically appears on your statement within 3-10 business days depending on your bank.

Example: a $50 order that is not picked up becomes a $47.50 refund. We retain $2.50 to cover restocking and payment processing fees.

Why the fee?

When you place an online order we reserve the items, our staff pulls and prepares them, and they are held in a dedicated pickup area until you collect them. The restocking fee covers payment processing fees (which the payment processor does not return on refunds) and the small operational cost of handling the order both ways.

Exceptions

If you had an emergency (hospitalization, family emergency, etc.) and could not pick up your order, please reply to your order-lapsed email or contact the store directly. Our staff can review your case and waive the restocking fee at their discretion.

Changes to this policy

We may update this policy from time to time. The version in effect at the time you place your order is the one that applies.

Last updated: May 17, 2026