Frequently Asked Questions
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Everything you need to know about subscriptions, rentals, parties, and trade-ins. Can't find yours? Ask us →
Subscriptions
Both plans include 4 rentals per month with 1 active rental at a time. Star gives access to Star-tier sets. Elitegives access to both Star- and Elite-tier sets, including premium builds curated by the store. Each store manager decides which sets are in each tier and sets its monthly prices, shown on the store's membership page.
Yes — each store has its own Shop and local inventory, so you can subscribe at more than one store if you shop at both. Subscriptions are billed separately per store.
Cancel any time from your customer dashboard. If you still have a rental out at the time of cancellation, the retail price of the set is charged to your card as a replacement fee. Otherwise cancellation is immediate and free.
No late fees. As long as your subscription is active, you can keep the set indefinitely — you just can't reserve anything new until you return it. Your monthly subscription fee continues to bill as normal. Whether you keep it for 2 weeks or 6 months, the arrangement is the same.
Rentals
As long as you want — there's no time limit. Your subscription includes 4 rentals per month with 1 active rental at a time. If you want a new set, return your current one and reserve the next. If you don't, keep it as long as your subscription stays active (2 weeks, 6 months, a year — your call). Monthly billing continues the whole time.
Depends on the severity: minor (a few studs, tiles, or common bricks) — no charge. Moderate or majormissing parts — we charge the replacement cost for the specific pieces missing, based on warehouse inspection. You'll receive an itemized breakdown before being billed.
Yes! If your kid falls in love with a set, you can purchase the exact copy you've been playing with at our used price. No discount is applied from rental fees — think of the rental as a long, hands-on "try before you buy."
Sets must be returned to the store they were rented from. We do not ship or transfer between stores — pickup and return are local only.
Parties
Visit the parties page at your local store, pick a package and a date, and we'll confirm within one business day. A deposit is required at booking.
Star package uses our Star-tier rental sets for kids to build and play with during the party. Elite package uses Elite-tier sets — larger, more intricate builds. Kids assemble the sets on-site and return them at the end of the event. Pricing is set by each store — contact your local Brickerzclub for current rates.
A 25% deposit is due at booking and a 75% final payment is due one week before your event. Cancellations 7+ days before the event can be refunded (minus the deposit) or rescheduled once. Inside 7 days, the booking is non-refundable.
Trade-Ins
Mostly complete, officially licensed LEGO sets in good condition. We prioritize sets with strong resale demand — recent themes, popular licenses, and modular buildings. We generally do not accept heavily incomplete boxes, dirty or damaged bricks, or non-LEGO bricks.
Trade-in value depends on set demand, condition, completeness, and box quality. We offer two payout options: cash (lower amount, paid directly) or store credit (higher amount, usable toward subscriptions, parties, or retail purchases). Pick whichever works for you at the appointment.
Yes — appointments help us give each trade-in the time it deserves. Book from the trade-ins page.
Stores
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Yes — free parking is available on-site or in adjacent lots. Details vary by location; call your store if you need specifics.
Payments
All major credit and debit cards, processed securely through Stripe.
Yes — in any Brickerzclub store and online. Online, open your cart, enter the code under Gift card and tap Apply; you can use more than one card on an order, and pay any remaining balance by card. In store, give the code to staff at checkout. Whatever isn't spent stays on the card for next time. You can check a card's balance on our gift card page.
Sign in, go to My Account → Subscriptions, open your membership and tap Update payment card. You enter the new card on a secure Stripe page; you won't be charged then, and your next renewal uses the new card.
Subscriptions are charged on the day you sign up and then monthly on the same date. Party deposits are charged at booking; the balance is charged prior to the event. Rental replacement fees are charged only if applicable after return inspection.
All sales are final: we do not accept returns or exchanges on any purchase, new or pre-owned. If you have any issues with your purchase, please contact us. Subscription fees are non-refundable for partial months. Party and trade-in refunds follow their specific policies. Full details in our Refund Policy and Terms of Service.
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